Contact & Support

Last Updated: July 2026

At Bergen County Supply, we're committed to providing excellent customer service. Whether you have a question about a product, need help with an order, or want to provide feedback, we're here to help.

1. Contact Information

Primary Contact

Email: bergencountysupply@gmail.com
Website: bergencountysupply.myshopify.com
Business Hours: Monday–Friday, 9 AM–5 PM ET (excluding federal holidays)

We monitor emails during business hours and respond as quickly as possible. Please allow 2–3 business days for a response during peak periods.

2. Email Support

Best for: Order questions, returns, product inquiries, account issues, general feedback

To Contact Us:

1. Email bergencountysupply@gmail.com
2. Include your order number (if applicable) and a brief description of your question
3. We will respond within 2–3 business days

Email Tips for Faster Response:

• Include your order number (visible in your order confirmation email)
• Provide details about what you need help with
• Attach photos if describing a damaged item or defect
• Use a clear subject line (e.g., "Return Request – Order #12345")

3. Support Categories & Response Times

Peak Times: During holidays and high-volume periods, response times may extend by 2–3 days.

4. Frequently Asked Questions (FAQ)

Orders & Shipping

Q: Where is my order?
A: Check your email for a tracking number once your order ships. Use the tracking number on the carrier's website (USPS, UPS, or FedEx) to monitor your shipment in real-time.

Q: How long does shipping take?
A: Orders typically ship within 2–5 business days. Delivery takes 3–10 business days depending on your location. See our Shipping Policy for details.

Q: Can I change my shipping address after I order?
A: If your order hasn't shipped yet, contact us immediately at bergencountysupply@gmail.com. Once shipped, you cannot change the address, but you can return the item within 30 days.

Q: Do you ship internationally?
A: No, we currently ship to the continental United States only. Contact us at bergencountysupply@gmail.com if you need an exception.

Returns & Refunds

Q: What's your return policy?
A: We accept returns within 30 days of delivery for unused, unopened items. See our Returns & Refunds Policy for full details.

Q: How do I return an item?
A: Email bergencountysupply@gmail.com with your order number. We'll send you a return authorization (RMA) and shipping instructions.

Q: When will I get my refund?
A: Refunds are processed within 5–7 business days of us receiving and inspecting your return. Your bank may take an additional 1–2 business days to credit your account.

Q: Can I return opened/used products?
A: No, most opened products cannot be returned for sanitation reasons. However, if a product is defective, we will replace or refund it even if opened (within 30 days).

Products & Inventory

Q: Is this product in stock?
A: Product availability is shown on each product page. If a product shows "Out of Stock," it's not currently available, but you can sign up for a restock notification.

Q: What's the difference between similar products?
A: Product descriptions, specifications, and reviews provide detailed comparisons. If you're still unsure, email us with specific questions about brands, sizes, or features.

Account & Payments

Q: How do I create an account?
A: Click "Create Account" during checkout or in your account settings. You'll need an email and password.

Q: I forgot my password. How do I reset it?
A: Click "Forgot Password" on the login page and follow the email instructions to reset your password.

Q: Is my personal information secure?
A: Yes, we use SSL encryption and PCI-DSS-compliant payment processing. See our Privacy Policy for details.

Professional & B2B

Q: Do you sell to salons and barbershops?
A: Yes! We sell to both individual consumers and professional establishments. Contact us at bergencountysupply@gmail.com for B2B pricing and account setup.

Q: What are your B2B payment terms?
A: We offer flexible payment options for qualified business customers. Email us for details.

Q: Can you customize orders for my salon?
A: For special requests, bulk orders, or custom questions, contact bergencountysupply@gmail.com directly.

5. What to Include in Your Email

To help us assist you faster, please provide:

1. Your order number: Found in your order confirmation email (e.g., #BCS-12345)
2. Your full name: First and last
3. Your email address: Used for your account
4. Subject line: Be specific (e.g., "Product Question – WAHL Clipper" or "Return Request")
5. Description: Clearly explain what you need help with
6. Photos (if applicable): For damage, defects, or condition questions
7. Any relevant details: Dates, product names, order dates, etc.

6. Feedback & Suggestions

We value your feedback and use it to improve our products and service.

How to Share Feedback

• Product Review: Leave a review on the product page
• General Feedback: Email bergencountysupply@gmail.com with "Feedback" in the subject line
• Complaints: See Section 7 below

7. Complaints & Escalations

If you're dissatisfied with your experience, we want to make it right.

Complaint Process

1. Email us at bergencountysupply@gmail.com with:
   • Your order number
   • A clear description of the issue
   • What resolution you're seeking
2. We will respond within 3 business days with a resolution or next steps
3. If not satisfied, we offer:
   • Full refund or replacement
   • Store credit (typically 110% of the purchase price)
   • Follow-up from management

8. B2B & Wholesale Support

Business customers (salons, barbershops, professional establishments) receive dedicated support:

• Account Manager: Assigned to help with orders and inquiries
• Bulk Orders: Custom quotes and flexible terms
• Payment Options: Net payment terms available for qualified accounts
• Priority Support: Faster response times for account issues

To Set Up a B2B Account:
Email bergencountysupply@gmail.com with:

• Business name and address
• Type of business (salon, barbershop, etc.)
• Tax ID (if applicable)
• Approximate order frequency and volume
• Contact person and phone number

We will respond within 2 business days with account details and B2B pricing.

9. Hours & Holidays

Business Hours: Monday–Friday, 9 AM–5 PM ET
Closed: Weekends and US federal holidays

Holiday Schedule (Closed):

• New Year's Day
• Memorial Day
• Independence Day (July 4)
• Labor Day
• Thanksgiving & Day After
• Christmas Day

Emails received during closed hours will be responded to the next business day.

10. Data Privacy & Communication Preferences

Email Communication

We send emails for:

• Order confirmation and shipping updates (required)
• Support responses (required)
• Promotional offers and newsletters (optional—unsubscribe anytime)

To manage your preferences:

• Check your account settings
• Click "Unsubscribe" in any marketing email
• Email us requesting to be removed from our list

11. Contact Summary

📧 Email: bergencountysupply@gmail.com
🌐 Website: bergencountysupply.myshopify.com
⏰ Hours: Monday–Friday, 9 AM–5 PM ET
📋 Response Time: 2–3 business days

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We're here to help. Don't hesitate to reach out with questions!