Shipping Policy

Shipping Policy

Last Updated: July 2026

1. Shipping Availability

Bergen County Supply ships to addresses within the continental United States only.

We do NOT ship to:

  • Alaska or Hawaii
  • US territories (Puerto Rico, Virgin Islands, Guam, etc.)
  • International addresses (Canada, Mexico, or elsewhere)
  • PO boxes, APO/FPO military addresses, or commercial mail centers

If your address does not qualify, please contact us at bergencountysupply@gmail.com before placing an order.

2. Processing & Dispatch

  • Processing Time: Orders are processed Monday–Friday, 9 AM–5 PM ET (excluding federal holidays)
  • Dispatch Timeline: Most orders ship within 2–5 business days of purchase
  • Expedited Processing: For urgent orders, contact us at bergencountysupply@gmail.com (subject to availability; expedited fees may apply)
  • Order Confirmation: You'll receive an order confirmation email immediately upon purchase

3. Shipping Carriers & Methods

We partner with major carriers including USPS, UPS, and FedEx based on package weight, destination, and availability.

  • Standard Shipping: 5–10 business days (included with most orders)
  • Expedited Shipping: 2–5 business days (available at checkout for an additional fee)
  • Carrier Selection: We choose the most cost-effective and reliable carrier for your destination
  • You do not choose the carrier – we optimize based on your location and package size

4. Shipping Costs

  • Shipping Fees: Displayed at checkout before you complete payment
  • Order Minimum: Some shipping options may require a minimum order value
  • Free Shipping: May be available on orders over a specified amount (check promotional terms at checkout)
  • Excluded Items: Oversize or heavy items may incur additional fees due to carrier surcharges
  • Tax: Sales tax is calculated based on your shipping address

5. Tracking & Notifications

  • Tracking Number: You'll receive a tracking number and carrier information via email once your order ships
  • Tracking Updates: Use the tracking number to monitor your shipment in real-time on the carrier's website
  • Delivery Estimates: Carrier estimates are not guaranteed – they are preliminary based on current conditions
  • Delivery Confirmation: Upon delivery, the carrier will mark the package as delivered (signature not always required)

6. Shipping Delays

Delays can occur due to:

  • Carrier backlogs or service disruptions
  • Weather, natural disasters, or unforeseen events
  • High order volume (especially during holidays)
  • Address issues requiring carrier investigation

Our Responsibility: We will monitor delays and assist in investigating carrier issues if your package is significantly delayed (more than 5 business days beyond the estimated delivery date).

Your Responsibility: Monitor your tracking information. If a delay exceeds 10 business days beyond the original estimate, contact the carrier directly and notify us so we can escalate.

7. Delivery Issues

Package Not Delivered as Expected

  • Check Tracking: Verify the estimated delivery date hasn't changed
  • Contact Carrier: The carrier (USPS, UPS, FedEx) handles final-mile delivery; contact them directly for specific delivery issues
  • Contact Us: If the issue persists, email bergencountysupply@gmail.com with your order number and tracking number

Package Marked Delivered but Not Received

  • Check Delivery Location: Packages may be left at a side door, garage, mailbox, or with neighbors
  • File Carrier Claim: Contact the carrier to report the package as missing; they investigate within 7–10 days
  • Contact Us: Provide proof (photos, carrier claim reference) and we will investigate and pursue reimbursement from the carrier
  • Refund Timeline: If the carrier confirms loss, we will issue a refund or replacement within 10–15 business days

Package Arrives Damaged

  • Document Damage: Take clear photos of the outer packaging and damaged contents
  • File Carrier Claim: Contact the carrier (USPS, UPS, FedEx) immediately with photos; they have specific damage claim procedures
  • Contact Us: Email bergencountysupply@gmail.com with photos and carrier claim reference
  • Do Not Refuse Delivery: Accept the damaged package to file a valid carrier claim
  • Resolution: We will coordinate with the carrier and replace or refund the item once the claim is processed (typically 2–4 weeks)

Package Delivered to Wrong Address

  • Contact Carrier: Provide the tracking number and correct address; carriers can reroute if not yet delivered
  • Contact Us: If the carrier cannot reroute, email us at bergencountysupply@gmail.com and we will investigate rerouting or replacement options

8. Signature Requirements

  • Standard Delivery: Most packages do not require a signature
  • High-Value Orders: Orders over $500 may require an adult signature for delivery
  • Signature Options: Contact us before checkout if you want to add a signature requirement (small fee may apply)

9. Risk of Loss & Insurance

  • Upon Shipment: Once your order ships, the risk of loss transfers to you (though we maintain responsibility via the carrier)
  • Carrier Insurance: Standard carrier insurance is included on all shipments. Additional insurance is available upon request for high-value items (contact us for pricing)
  • Claims: You and Bergen County Supply can file claims with the carrier for lost, stolen, or damaged packages

10. International Shipping

We do not currently ship internationally. If you require international shipping, please contact us at bergencountysupply@gmail.com to discuss potential options or partnerships.

11. Address Changes

  • Before Shipment: If you need to change your shipping address before the order ships, contact us immediately at bergencountysupply@gmail.com. Changes cannot be guaranteed if the order has already been dispatched.
  • After Shipment: Once an order has shipped, you cannot change the address. Your only option is to intercept the package with the carrier (contact them directly) or wait for delivery and return the item within 30 days.

12. Military & APO Addresses

We currently do not ship to APO/FPO or military addresses. If you require military shipping, please contact us at bergencountysupply@gmail.com to discuss alternatives.

13. Bulk & B2B Orders

  • Commercial Orders: Bulk orders for salons, barbershops, and professional establishments may qualify for expedited shipping or custom freight arrangements
  • Custom Quotes: Contact bergencountysupply@gmail.com with order details for a custom shipping quote
  • Payment Terms: B2B customers may be eligible for net payment terms (inquire at checkout)

14. Holiday & Seasonal Shipping

During peak seasons (holidays, summer), shipping times may be longer due to carrier volume. We will notify you of extended timelines at checkout.

  • Holiday Cutoffs: Last-order-before-holiday deadlines are posted on the Website
  • No Guaranteed Delivery Dates: We do not guarantee delivery by specific holidays or dates

15. Carrier Terms & Contact

Bergen County Supply is not liable for carrier delays, damage, or loss beyond our control. Carrier-specific terms, claim procedures, and liability limits are governed by USPS, UPS, or FedEx terms (not our Terms of Service).

Carrier Contact Information:

  • USPS: usps.com | 1-800-275-8777
  • UPS: ups.com | 1-800-742-5877
  • FedEx: fedex.com | 1-800-463-3339

16. Contact & Support

For shipping questions or issues:

Bergen County Supply
Email: bergencountysupply@gmail.com
Website: bergencountysupply.myshopify.com
Response Time: Within 10 business days

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Note: Shipping timelines and carrier selection are subject to change based on operational capacity and circumstances beyond our control. We will keep you informed via email and tracking notifications.