Privacy Policy

Privacy Policy

Last Updated: July 2026

Bergen County Supply ("Company," "we," "us," or "our") operates the bergencountysupply.myshopify.com website and mobile services (collectively, the "Service").

This Privacy Policy explains how we collect, use, disclose, and otherwise handle your information when you visit our website, make a purchase, or interact with us.

1. Information We Collect

Information You Provide Directly

  • Account Registration: Name, email address, password, phone number
  • Order Information: Billing and shipping address, payment method (processed securely), order history
  • Customer Service: Messages, inquiries, feedback, returns requests
  • Marketing: Email address if you opt into our mailing list
  • Surveys & Reviews: Feedback, product reviews, ratings

Information Collected Automatically

  • Usage Data: Pages visited, time spent, clicks, referral source, device type, browser, IP address
  • Cookies & Tracking: We use cookies for site functionality, analytics, and marketing preferences
  • Payment Processing: Payment information is processed by secure third-party processors (Shopify Payments). We do not store full credit card numbers.

Information from Third Parties

  • Shipping Carriers: Delivery status and tracking updates
  • Payment Processors: Transaction verification
  • Analytics Services: Aggregated usage patterns

2. How We Use Your Information

We use collected information to:

  • Process and fulfill your orders
  • Send order confirmations, shipping updates, and customer service responses
  • Prevent fraud and maintain account security
  • Improve our website, products, and services
  • Send promotional emails (if opted in)
  • Comply with legal obligations
  • Respond to customer inquiries and resolve disputes

We do not sell your personal information to third parties.

3. Sharing Your Information

We share information only when necessary:

  • Service Providers: Shipping carriers, payment processors, hosting providers, email services (bound by confidentiality agreements)
  • Legal Compliance: If required by law, court order, or government request
  • Business Transfers: In case of merger, acquisition, or asset sale

4. Data Retention

  • Account Data: Retained while your account is active; deleted upon request (except where legally required to retain)
  • Order Data: Retained for 7 years (IRS tax/business record requirements)
  • Marketing Communications: Retained until you unsubscribe

5. Your Rights & Choices

Access & Deletion (CCPA / GDPR-aligned)

  • California Residents: You have the right to know what personal information is collected, request deletion, and opt out of "sales" (we do not sell data, but you may opt out of tracking)
  • All Users: Email us to request access to or deletion of your personal data (subject to legal retention requirements)

Email & Marketing

  • Unsubscribe from promotional emails via the link in any email or your account settings
  • You may still receive transactional emails (order confirmations, shipping updates, support responses)

Cookies

  • Most browsers allow you to refuse cookies or alert you when cookies are set
  • Disabling cookies may affect website functionality

6. Security

We implement industry-standard security measures (SSL encryption, secure password storage, restricted access) to protect your information. However, no system is 100% secure. If you believe your account is compromised, contact us immediately.

Payment Security: All payment information is processed through secure, PCI-DSS-compliant third-party processors. We never store complete credit card numbers.

7. Third-Party Links

Our website may contain links to third-party sites (suppliers, partners, reviews). We are not responsible for their privacy practices. Review their privacy policies independently.

8. Children's Privacy

Our Service is not directed to children under 13. If we learn we've collected personal information from a child under 13, we will delete it promptly. Parents or guardians who believe their child has provided information should contact us.

9. International Users

Our Service is operated from the United States and subject to US law. If you access our Service from outside the US, you consent to the transfer of your information to the US and its processing under US law.

10. California Privacy Rights (CCPA)

If you're a California resident, you have the right to:

  • Know what personal information is collected
  • Know whether it's sold or disclosed
  • Delete personal information (with exceptions)
  • Opt out of the "sale" of personal information
  • Non-discrimination for exercising your rights

Submit Requests: Contact us at bergencountysupply@gmail.com with "CCPA Request" in the subject line. We will respond within 45 days.

11. Changes to This Policy

We may update this Privacy Policy at any time. The "Last Updated" date indicates the most recent revision. Continued use of our Service constitutes acceptance of changes.

12. Contact Us

For privacy questions, data requests, or concerns:

Bergen County Supply
Email: bergencountysupply@gmail.com
Website: bergencountysupply.myshopify.com

We will respond to inquiries within 10 business days.

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Note: This policy balances transparency with your security. We respect your privacy and comply with applicable US federal and state laws.